The Technology team advised Cuein on its plans to be acquired by ServiceNow (NYSE: NOW), an AI-driven business transformation platform. This strategic move is set to enhance ServiceNow's AI capabilities, further solidifying its position as a key player in the field of enterprise AI. By integrating Cuein's expertise, ServiceNow plans to elevate the performance of its AI Agents, enabling them to seamlessly process and analyze data from disparate customer interactions across multiple channels and systems.
Cuein develops technology that measures 100 percent of consumer experience interactions with AI, both bot and human interactions, to discover low CSAT, or consumer satisfaction, interactions to discover real-time trends and improve customer service. Cuein has private equity backing from Lightspeed Venture Partners, Khosla Ventures, and Webb Investment Network. Other investors include executives from ServiceNow, Salesforce, and Drift, as well as former executives from Google, VMware, and Airbnb.
The Goodwin team was led by Cain Moss, Ari Pozez, Jesse Kalashyan, and Yiwen Zhang, with support by Zoe Li, Seth Samuel Manilove, Alexandra Denniston, Xander Flynn-Tabloff, Ora Grinberg, Shiyi Fan, and Brendan Lally-McGurl.
For more information on the, please read the press release and see coverage in Markets Insider and CRN.